Through Campos Elíseos +gentil Association, we have established a partnership with some commercial establishments in Campos Elíseos, in order to offer anticipated sale coupons for products and services in different amounts, of R$ 30, R$ 50 and R$ 100 , to our employees.
During the quarantine period, 8 seamstresses from Escola Empreendedora [Entrepreneurial School], a Porto Seguro Institute project that trains women in the industrial sewing area, signed a contract with Porto Seguro for the production of 5,600 protection masks.
A fundraising campaign to distribute basic food baskets and hygiene kits to their local community and dozens of vulnerable communities in São Paulo and Rio de Janeiro.
Delivery of about 100 thousand bottles of alcohol gel hand sanitizers at 227 Shell stations, in the states of Ceará, Espírito Santo, Rio de Janeiro and São Paulo, in partnership with Raízen and Natura.
Por que é material Organizations that wish to be perennial have integrity and ethics in their culture and way of managing their businesses. All employees, processes and policies of the company are guided by this. Ethics and responsibility are what guide the essence, values and conduct of the company. This guides clear and transparent management and communications with the market.
Por que é material Maintenance of the company's financial health, main income and investments for integral sustainability, in which everyone wins and the company becomes viable and remunerates its direct stakeholders.
Por que é material Satisfied employees are more committed to providing better services to our customers, who, in turn, tend to be more loyal to the company, establishing lasting relationships. This way, we seek to create shared value, achieve positive results and encourage the appreciation of employees. A welcoming, ethical and diverse environment allows for the attraction and retention of talents aligned with the company's culture.
Por que é material Meeting the demands of customers and society is part of the company's management strategy. This is done through products and services aligned with the needs of stakeholders, the moment in the country and Environmental, Social and Governance (ESG) aspects, with a focus on positive socio-environmental impact and accessible and inclusive products and services.
Por que é material Understanding customer needs and quality service are drivers of customer loyalty and satisfaction. Porto Seguro focuses its efforts in this direction: focus on customer focus, generating better experiences and relationships that are healthier and long-lasting. Monitoring and engagement are fundamental steps in the management of the company's business and they extend beyond monitoring of statistics and the resolution of problems that reach the service channels.
Por que é material Actions of the company with the surrounding communities, results obtained and responsible governance.
Por que é material Follow-up and development of suppliers, definition of criteria for selecting suppliers and engagement and management of the relationship with service providers.
Por que é material Analysis of climate issues in our business and management of Porto Seguro's operational eco-efficiency, in addition to the development of environmental projects carried out in buildings, headquarters and branches.
Por que é material Preventive action by the company, to avoid the occurrence of discrimination and results of adopted measures; proactive action for equal opportunities.
Porto Seguro seeks consistent and trusting relationships with all its audiences. To this end, it seeks to act closely, builds channels of dialogue and guides its improvement based on the feedbacks it receives. In 2020, the highlights of the relationships were:
Porto Seguro continued with its initiatives aimed at increasing the efficiency of its activities using the least possible amount of natural resources: