Diversity and Human Rights
Preventive action, to avoid the occurrence of discrimination and the results of measures adopted; and proactive,
for equal opportunities. Guarantee of equity and promotion of inclusion in terms of color/race, gender, age, regional origin,
disabled people, race and sexuality, in addition to guaranteeing respect for plurality of opinions. Ensuring processes that
inhibit and deal with cases of human rights violations in operations and in the value chain - both at suppliers and customers.
Ethics, integrity and compliance
Organizations that wish to be perennial have in their culture and way of managing their businesses with integrity
and ethics. All employees, processes and company policies are guided by this. Ethics and responsibility are the values
that guide the essence, the great guide for the company's conduct. Always focusing on accounting transparency; compliance
with standards, laws; promotion of the code of conduct and ethical attributes in organizational processes, and combating
anti-competitive practices, corruption, money laundering and other illicit activities.
Customer experience and service quality
Customer relationship management, considering the customer journey, satisfaction management and service
channels. Understanding customer needs and providing quality service are drivers of customer loyalty and satisfaction.
Porto focuses its efforts in this direction, directing its efforts to understand and respond to the customer's point
of view, generating better experiences and healthier and lasting relationships. Monitoring and engagement are essential
steps in managing the company's business, and extend beyond monitoring statistics and solving problems that arrive
in the service channels.
Management of the supply chain and suppliers
Monitoring and development of suppliers, definition of criteria for selection of suppliers and
engagement and management of relationships with service providers.
Socio-environmental risk management and climate change
Identification and management of social and environmental risks, especially those related to climate change,
which may impact the business model and the value chain, considering carrying out stress tests and analyzing scenarios.
Analysis of climate issues in our businesses and management of operational eco-efficiency, in addition to the
development of environmental projects carried out in buildings, headquarters and branches. Management of greenhouse
gas emissions from business and operations.
Positive impact and inclusive business opportunities
Meeting the demands of customers and society is part of the company's management strategy. This is done
through products and services aligned with the needs of stakeholders, the moment in the country and Environmental,
Social and Governance (ESG) aspects, with a focus on positive socio-environmental impact and accessible and inclusive
products and services. The maximization of this impact takes place through an open look at innovations and partnerships
as a way of meeting the different demands of the various stakeholders. In the business portfolio, offer specific
solutions with a positive impact and socio-environmental attributes and boost the positive impact ecosystem.
Data privacy and security
Secure management of the collection, retention and use of sensitive and confidential data, ensuring
cybersecurity and privacy in the use of information, in compliance with the General Data Protection Law (LGPD acronym in portuguese)
Relationship with society and community
The company's activities with surrounding communities, results obtained and responsible governance.
The organization seeks, through its operations, products and services, to generate shared value for all its
stakeholders, through inclusive products, volunteer actions and training of people. We seek to strengthen
dialogue channels with society; impact management and education and development actions in society.
Valorization of human capital
Satisfied employees are more committed to providing better services to our customers, who, in turn, tend to be
more loyal to the company, establishing lasting relationships. This is how we seek to create shared value, achieve
positive results, and encourage employee appreciation. A welcoming, ethical, and diverse environment allows us to
attract and retain talents aligned with the company's culture. The care taken with employees, with their health
and working conditions, and their preparation for the challenges the company faces allows for greater satisfaction
and happiness, as well as a creative environment with high potential.
